Legal · Effective 1 July 2026

Grievance Redressal

We take complaints seriously. This page tells you how to reach our Grievance Officer, as required under the Consumer Protection (E-Commerce) Rules, 2020, the IT Rules and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

You can raise any grievance, about the service, content, a consumer issue or your personal data, with our Grievance Officer at support@gst365.in. Please include your name, contact details, account/GSTIN, and a description of the issue.

2. What to expect

We will acknowledge your grievance on receipt and endeavour to resolve it within the timelines required by applicable law. For data-protection grievances, if you are not satisfied with our response you may escalate to the Data Protection Board once operational.

3. Consumer escalation

For consumer complaints you may also approach the National Consumer Helpline (1915) or the appropriate consumer forum. Nothing here limits your rights under the Consumer Protection Act, 2019.

This document is maintained by IDT LAWS PRACTICE LLP and is provided for transparency; it does not itself constitute legal advice. For questions, write to hello@gst365.in.